Privacy Policy
FlexPathPros (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Information You Provide Directly
We may collect the following information when you interact with us:
Full name, company name, and job title
Email address, phone number, and mailing/service address
Pickup and delivery addresses and instructions
Type and description of items being couriered (e.g., medical specimens, legal documents)
Payment and billing information
Communications you send us, including emails, contact form submissions, and SMS/text messages
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser and device type
Pages visited and time spent on the website
Referring URLs
Cookies and similar tracking technologies
Delivery location data used by our Detrack system for real-time tracking
1.3 Information from Third Parties
We may receive information from business partners, referral sources, or public databases to verify client details or improve service delivery.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill courier service requests
Send real-time delivery updates and notifications via Detrack, email, and/or SMS
Manage customer accounts and respond to inquiries
Process payments and generate invoices
Improve our website, services, and customer experience
Comply with legal and regulatory obligations, including HIPAA requirements for medical courier services
Send service-related communications and, where permitted, promotional communications
3. How We Share Your Information
FlexPathPros does not sell, rent, or trade your personal information.
We may share information only in the following circumstances:
Service Providers
Third-party providers we use to operate our business, such as:
Detrack delivery tracking
Payment processors
Scheduling and communication platforms
All providers are contractually bound by confidentiality obligations.
Legal Requirements
When required by law, court order, or governmental authority.
Business Transfers
In connection with a merger, acquisition, or sale of business assets.
Safety & Fraud Prevention
To protect the rights, property, or safety of FlexPathPros, our customers, or the public.
Important Notice Regarding SMS Opt-In Data
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Your consent to receive SMS messages from FlexPathPros is never sold, transferred, or disclosed.
4. HIPAA & Medical Information
FlexPathPros handles medical documents, laboratory specimens, and other healthcare-related materials on behalf of covered entities and their clients.
We operate in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and maintain safeguards including:
Physical and operational safeguards for medical courier runs
Strict non-access and non-disclosure procedures for medical documents
Digital chain-of-custody tracking for all medical deliveries
Business Associate Agreements (BAAs) with covered entities when required
5. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce agreements
Delivery records are retained for a minimum of three (3) years. Medical delivery records may be retained longer when required by healthcare regulations.
6. Your Rights & Choices
You have the right to:
Access personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal data, subject to legal requirements
Opt out of marketing communications at any time
Opt out of SMS communications by replying STOP
To exercise these rights, contact us at:
Email: admin@flexpathpros.com
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve website functionality and user experience.
These technologies may include:
Session cookies
Analytics cookies
Preference cookies
You may disable cookies through your browser settings; however, some website features may not function properly without them.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, or disclosure.
Security measures may include:
Secure account access controls
Encrypted communications
Restricted access to sensitive information
While we strive to protect your information, no transmission method over the internet is completely secure.
9. Third-Party Links
Our website may contain links to third-party websites or platforms, including Detrack client portals.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review those privacy policies separately.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the “Last Updated” date at the top of this page will be revised. Continued use of our services after updates constitutes acceptance of the revised policy.
SMS Terms of Service
These SMS Terms of Service govern your consent to receive text messages from FlexPathPros.
By providing your mobile phone number and opting into SMS communications, you agree to the terms outlined below.
1. Consent to Receive SMS Messages
By providing your mobile phone number to FlexPathPros, you consent to receive SMS communications including:
Transactional Messages
Delivery confirmations
Pickup notifications
Real-time delivery status updates
Proof of delivery alerts
Informational Messages
Account updates
Scheduling confirmations
Service-related notices
Customer Service Messages
Responses to inquiries submitted via text
Consent Statement
By providing your phone number and submitting our contact or service request form, you consent to receive transactional and informational SMS messages from FlexPathPros.
Message frequency may vary depending on your delivery activity.
2. Types of SMS Messages Sent
Message Type
Examples
Frequency
Transactional
Pickup confirmed, courier en route, delivery completed
Per delivery event
Informational
Scheduling updates, account notices, policy updates
As needed
Customer Service
Replies to text inquiries, delivery exception notices
As needed
3. Standard SMS Disclosures
By opting into SMS communications from FlexPathPros, you acknowledge and agree that:
Reply STOP to opt out of future messages at any time
Reply HELP for customer support assistance
Message and data rates may apply
Messaging frequency may vary
Consent is not a condition of purchase
For additional information, please review our Privacy Policy and Terms of Service.
4. How to Opt In
You may opt in to SMS communications by:
Submitting your phone number through our website forms and selecting the SMS consent checkbox
Providing verbal or written consent during account setup
Texting START to our designated business number
5. How to Opt Out
You may opt out at any time by:
Replying STOP to any SMS message
Emailing admin@flexpathpros.com with your unsubscribe request
Contacting our dispatch team directly
After opting out, you may receive one final confirmation message.
6. No Third-Party Sharing of SMS Consent
No mobile opt-in or text message consent will be shared with third parties or affiliates.
FlexPathPros does not sell, transfer, or disclose SMS opt-in data.
7. Supported Carriers
SMS services are supported by major U.S. carriers including:
AT&T
Verizon
T-Mobile
Sprint
Carrier availability and support may vary.
FlexPathPros is not responsible for delayed or undelivered messages caused by carrier limitations.
8. Limitation of Liability
FlexPathPros is not liable for delays, failures, or errors in SMS delivery caused by carriers, networks, or circumstances outside our reasonable control.
9. Changes to SMS Terms
We reserve the right to update these SMS Terms of Service at any time.
Updated versions will be posted on our website. Continued use of SMS communications after changes are posted constitutes acceptance of the revised terms.